Frequently Asked Questions

Can I use an online e-card builder's design background and upload my own logo or photo?
Yes.
Can I cancel or change my order?
We will be happy to help you cancel your order prior to approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If a job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund (15%-30% of total transaction) once the order has been placed successfully, No refunds are issued for graphic design services.
Do you have any clip-art that I can use for my card?
Yes. Our clip-art gallery contains thousands of images.
Can I place an order for a custom size card if I order online?
Currently, we are unable to accept custom size orders through the online ordering system.
When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point card stock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).
Do you have any downloadable templates?
Yes
What is an online e-card builder?
An online e-card builder is an ordering process offering FREE professional-quality business card designs. Just choose your design, layout and typestyle, and enter your message. You can edit, review, and make design changes in real time.
Can I use online e-card builder Gallery Images in my own print materials or website?
We are unable to supply you with high resolution images. Also, all of the backgrounds we offer online have a copyright and cannot be downloaded or used in any other form other than through our website; doing so is illegal.
What types of inks do you use?
All of our products are printed with four-color inks: Cyan, Magenta, Yellow, and Black (CMYK). Color density less than 15% may not print.
What line screen do you print with?
We print with a 200 line screen (Lines Per Inch).
Where is my order?
To view the details and status of your order:
  • Click on "Login." Enter username and password to log in.
  • Click on "My Orders" to view the status of your order.
    What if my cards don't bleed?
    We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim the bleed off of each side, which will result in the desired trim size.
    What if I am not satisfied with my order?
    We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.
    What paper stock do you print on?
    Our business cards, postcards, rackcards, press kit, bookmarks, tent cards and collector cards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14-point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.
    How do I prepare files for trim?
    Simply add the appropriate bleed to each dimension of your digital layout. Please add all the crop marks and make sure all critical elements (text, images, logos, etc.) are at least 1/8" inside the side of the Safe Zone. Anything left too close to the side may be cut off during trimming. Allow 1/16" cutting space around the Trimming Zone. Please refer to our Download Templates page or our Preparing Files page for more information on bleeds and crop marks.
    What kind of press do you use?
    We use a Heidelberg sheetfed press with an aqueous coater.
    Can my requested product be printed on recycled paper?
    Likely, yes. The majority of our print products can be printed on recycled paper.
    What is the required bleed?
    Our bleeds vary depending upon the product. Please refer to our Download Templates page or our Preparing Files page for more information on the specific bleed for your product. Keep in mind that any files that do not have the proper bleed may delay the order, and add costs.
    What is your return policy?
    Since each order is unique to each customer, it has no resale value. Therefore, all sales are final. If we verify that we made an error on our end, we will reprint the order. No refunds or credit. Customer must notify Graffster.com within six business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement, the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (such as rush printing or shipping) are non refundable, including those orders that are returned for any reason.
    Can I request spot color?
    No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.
    Can I use an online e-card builder, but upload my own background image?
    Yes. Just upload your digital image 2.1" x 3.6", 350 dpi resolution (735 pixels x 1260 pixels) and click on Edit Card.
    What kinds of varnish (coating) do you use?
    Depending upon what product you are ordering, it will either have aqueous coating or UV coating.
    Can I write or print on UV coating?
    No.

    Quick Contact

    If you need help ordering or have any questions please call us!

    (801) 629-4605

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